The WVDA is aware of the new memo from Liberty regarding potential denial of claims POST-procedure. We are seeking further guidance from WV Medicaid.
Office Management
More Questions About Skygen Audits
Members have contacted the WVDA seeking further direction related to the Skygen/MCO audit findings. Background: Skygen performed audits that included SDF overpayment determinations Medicaid invalidated the findings specifically about SDF due to a lack of policy...
New Lawsuit Against Delta Dental
Patient lawsuit alleges Delta Dental misrepresents out-of-network coverage A class-action lawsuit filed by patients insured by Delta Dental alleges the insurer misrepresents its out-of-network coverage. The lawsuit, which was filed Dec. 31, 2025, in the U.S. District...
Improve Medicaid Efficiency In Your Office
ADA Releases Medicaid Financial Sustainability Toolkit Providing dental care to Medicaid beneficiaries can be professionally fulfilling for many dentists. However, the ADA recognizes that dentists and their teams are making a substantial commitment by treating...
WV Bento Representative Contact Information
Hannah Armentrout is the Bento representative for West Virginia. She is located in Harrison County and is the point person for our state's dental community. Please contact her at harmentrout@bento.net or (617) 307-7150
Health Plan Medicaid Audit – Additional Information
Although the SDF-specific findings from Medicaid audits have been resolved, it is time for audited dentists to address the additional findings. The following message is from Medicaid: Any overpayments identified for reasons other than (or in addition to) a missing...
Kanawha County BOE Employees Moving to BENTO July 1, 2026
As of July 1, 2026, Delta Dental will no longer serve over 7000 covered lives associated with the Board of Education in Kanawha County. The paperwork is signed and official, so this spring, employees will be introduced to BENTO for their dental insurance coverage....
Liberty Medicaid Payment Changes
Liberty payment processing services transition to ECHO/Optum Effective December 9, 2025, all provider payments will be managed through ECHO/Optum. For any questions or concerns related to payments, please contact the ECHO/Optum Customer Service line directly: ...
Liberty Dental (Medicaid) Performing Quality Assurance Audits
NOT the same as the Skygen/Health Plan SDF clawback audits Liberty Dental is performing targeted audits for quality assurance purposes. Quality assurance is required by their state Medicaid contract. There are two ways a dentist is selected for an audit. The first...